Terms & conditions · Pure Arabia

[FOR LEGAL REVIEW] This wording was drafted to match how the booking system behaves. It has not been reviewed by a lawyer. Two clauses in particular need confirming before launch: the governing law and jurisdiction below, and any disclosure your travel licence requires you to make. Replace this notice from Settings → Policies when the text has been approved. 1. WHO YOU ARE CONTRACTING WITH These terms are between you and Pure Arabia Incentives Conferences & Events L.L.C, a destination management company registered in Dubai, United Arab Emirates, at Matloob Building, Office 133, Sheikh Zayed Road, Al Safa 1, P.O. Box 26265, Dubai, UAE. In these terms "we" and "us" mean that company, and "you" means the person making the booking. If you book on behalf of other travellers, you confirm that you have their authority to do so and that you have passed these terms on to them. You remain responsible for the booking and for payment. 2. WHAT WE ARE SELLING We arrange ground services: transfers, guided excursions, activities, meet and assist, events, and — where offered — visa handling and accommodation. Some services are operated by us and some by carefully chosen local suppliers. Where a supplier operates the service, we remain your point of contact and remain responsible to you for arranging it. We are not an airline and we do not sell flights. Where a service depends on a flight, the flight is your own separate arrangement. 3. MAKING A BOOKING Choosing a service places it in your basket and holds any limited availability for twenty minutes. That hold protects you from losing a place while you finish booking; it is not a reservation, and it lapses if you do not complete. A booking exists only when we have confirmed it. Some services are confirmed immediately; others are marked "we confirm first", which means we check availability with the operator before confirming. Until you have a written confirmation from us, you do not have a booking, whatever your bank statement shows. If we cannot confirm a service you have paid for, we will tell you promptly and refund that service in full. 4. PRICES, TAX AND CURRENCY All prices are quoted and charged in US dollars. Prices shown are exclusive of tax. Value added tax is added at checkout at the rate that applies in the country the service takes place in — currently 14% in Egypt and 5% in the United Arab Emirates and Oman. The tax is shown as its own line before you pay, and again on your confirmation. A price is fixed for your booking once we confirm it. We do not add fuel surcharges, seasonal supplements or per-person extras afterwards. If a rate we have published is obviously wrong — a decimal point in the wrong place — we will tell you before taking payment and you may cancel without charge. Where a price depends on the number of travellers, changing that number re-prices the booking. 5. PAYING Payment is by bank transfer to the account shown on your confirmation, quoting the booking reference so we can match it. Bank transfer is available where the service is at least seven days away. We hold your place for seventy-two hours from the moment we issue the payment instructions. If the transfer has not arrived by then, the hold lapses and the booking may be released. Bank charges levied by your own bank or an intermediary are yours. If a transfer arrives short of the amount due, we will tell you and hold the booking while you make up the difference; we will not quietly reduce what you have booked. 6. CHANGES BY YOU Ask us and we will do what we can. Whether a change is possible depends on the operator and on how close the service is. Where a change is possible we will tell you the difference in price before making it. Where it is not, the cancellation terms below apply. 7. CANCELLATION AND REFUNDS Our cancellation policy is published separately and forms part of these terms. In summary, and unless the service says otherwise: - cancel more than 72 hours before the service starts: full refund - cancel between 24 and 72 hours before: 50% refunded - cancel less than 24 hours before, or do not turn up: no refund Refunds are returned by the same route the payment arrived on. Allow for your bank's own timescales, which are outside our control. 8. CHANGES OR CANCELLATION BY US We will not cancel your booking unless we have to. If we do, you may choose a full refund of that service or an alternative of equivalent standard. Occasionally a service must change: a site closes, a road is shut, weather makes an activity unsafe, or an operator withdraws. Where the change is minor we will tell you as soon as we can. Where it materially changes what you booked, you may accept it, take an alternative, or cancel that service for a full refund. We are not liable for failures caused by events outside our reasonable control, including weather, strikes, civil unrest, epidemic, or the closure of a site or border by an authority. Where such an event prevents a service, we will refund what we have not irrecoverably paid out on your behalf. 9. YOUR RESPONSIBILITIES You are responsible for: - travel documents, visas and entry permissions, and for the accuracy of the passport details you give us - travel insurance, which we strongly recommend and do not provide - being at the agreed place at the agreed time - telling us before booking about any medical condition, mobility need or dietary requirement that affects a service - the behaviour of your party A driver or guide may end a service without refund where a traveller's behaviour puts anyone at risk. 10. IF SOMETHING GOES WRONG Tell us at the time. Most problems can be fixed on the day and cannot be fixed afterwards. Our operations number is on your voucher and is answered around the clock while you are travelling. If you are still unhappy, write to reservations@pure-arabia.com within 28 days of the service, with your booking reference. We will acknowledge within three working days and reply substantively within twenty-eight. 11. LIABILITY We accept responsibility for arranging your booking with reasonable skill and care, and for the acts of our own staff. Nothing in these terms limits liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be limited. Subject to that, our liability for any booking is limited to the amount you paid us for it. We are not liable for indirect losses, including missed flights or connections where the cause was outside our control. 12. YOUR INFORMATION We handle your personal information as described in our privacy policy, which forms part of these terms. 13. THESE TERMS The version of these terms in force when you book is the version that applies to your booking, and we record which version that was. Publishing a new version never changes the terms of a booking already made. 14. GOVERNING LAW [FOR LEGAL REVIEW] These terms are governed by the laws of the United Arab Emirates and the Emirate of Dubai, and the courts of Dubai have exclusive jurisdiction. Confirm this clause, and whether services delivered in Egypt or Oman require anything different, before publishing. Contact: reservations@pure-arabia.com Pure Arabia Incentives Conferences & Events L.L.C, Matloob Building, Office 133, Sheikh Zayed Road, Al Safa 1, P.O. Box 26265, Dubai, UAE

Version 1, in effect from 27 August 2026. The version you agreed to is recorded against your booking.